FAQ
OUR PRODUCTS
How to find an article on the website?
Our menu allows you to search products by the following gender or age categories, (men, women, boys, girls) as well as by product type (swim trunks, clothing, and accessories.) Once you have chosen your category of interest, you can refine your selection and filter by color, size and style.
You may also use the search tool that is available throughout the website by clicking on the magnifying glass in the search bar and searching by product name, category, color or reference.
How to choose the right size?
On each product page, you have access to the size chart that indicates the different characteristics of the product, in addition to an explanation of how to choose the correct size. For a direct look at our size chart, please look on the product pages directly.
If an article is out of stock, can I still order the product?
You can enter your email in the “Be alerted when this size is back in stock” box, or you can email our Customer Service team with the name and size of the article that you are looking for at the following email address: contact.us@vilebrequin.com. We’ll do our best to track down the article.
How can I locate the Vilebrequin boutique closest to me?
Please click on the following link that will direct you to our store locator. Vilebrequin Store Locator
Where are your products made?
Our fabric is of French, Italian, Spanish and Portuguese origin. All of our fabrics are printed in France and Italy. Our products are then assembled in various locations across Europe, Morocco or Tunisia. Our embroidered series are produced in France and Italy.
Do you offer a repair service?
We do! Please contact our Customer Service team at contact.us@vilebrequin.com for any questions relating to product repair.
MY ACCOUNT
Am I required to create an account if I wish to place an order?
Clients are not required to create an account when placing an order. Having an account simply allows clients to be informed about our new collections and benefit from special offers. The creation of an account also allows you to easily access previous order information, your wish list, and conveniently saves your personal information in order to facilitate future orders with Vilebrequin.
Is my personal information protected? Am I able to access this information?
The protection of your private information is of the utmost importance to us. All information that is communicated to us from you will be used only for the goal of satisfying your needs and responding as best as we can to all requests. We place an emphasis keeping your information confidential, it is never shared with third-party users. For further information, please read Vilebrequin's confidentiality policy here: Vilebrequin Privacy Policy
I forgot my password, what should I do?
You can reset your password by clicking on the link "Forgot your password" on the sign-in page of the website. Then, follow the instructions on this page.
How can I unsubscribe from the newsletter?
If you have an account, sign-in and go into the tab "Privacy" where you will have the option to modify your preferences for receiving the Vilebrequin newsletter. You also have the option to unsubscribe by clicking on the bottom link of each newsletter that reads, "click here to unsubscribe."
My Order
How do I know if my order has been processed? How can I follow-up on my order?
After payment and validation of your order, you will receive two emails:
1. The first email confirms the order and your order number and a résumé of articles ordered.
2. The second email confirms that the order has been shipped. Please note that some orders may be sent in multiple shipments so each shipping confirmation email will include the items that have shipped. Shipping confirmation emails will also include the tracking number and a link allowing you to track your order's delivery progress. If you click on this link, you can register to “Get Status Updates” via text or email.
How can I cancel an order?
If you need to cancel an order please make a direct request through a email contact.us@vilebrequin.com. We will track the status of your order to confirm if cancellation is possible. In the event that the order has already been processed or shipped, you will need to proceed with a return as outlined in our return policy.
Can I modify the delivery address?
It is not possible to modify the delivery address once your order has been processed. Please double check when validating your order.
Can I make changes to my order after my order has been confirmed?
For technical reasons, it is not possible to modify sizes, colors, product styles or quantities once an order has been completed. If upon receipt of the order, there are articles that are not to your liking, you have 30 days to return the product(s) free of charge.
Can I request that my order be gift-wrapped?
All items are sent wrapped in tissue paper and all of our swimsuits come with a "spi” bag, made of spinnaker fabric, that can be used for transporting your swimsuit. In the shopping cart, it is possible to indicate each item as a gift, ensuring that the item is placed in a gift box and allowing you to include a gift message.
Can I use a Vilebrequin gift card on the website?
Although it is not currently possible for our clients to use a gift certificate on the website, we are conscious that this is important and working on a solution in order to implement this option in the near future. If you have a gift card that you would like to use, please contact our Customer Service team at contact.us@vilebrequin.com for assistance.
Payment
Which payment methods do you accept?
You may use your Visa, Mastercard, American Express, Apple Pay, Klarna or Paypal account for all purchases.
How do you secure transactions?
The security of your information is very important to us. The different exchanges of information between the Vilebrequin website, our payment company and the computer or device being used to place your order are secured via an SSL 128 bits certificate. You can verify the presence of this protection by looking at the HTTPS in the URL of the Vilebrequin website when checking out. Furthermore, your banking information is never stored on our servers.
What can I do if I see that I was charged for the order but never received an email confirmation?
In the event that you do not receive an email confirming your order but you see that you have been charged, we recommend checking your junk or spam folders first. If you still cannot find a record of your order confirmation, please email our Customer Service team at contact.us@vilebrequin.com with the details of your order (date, email, contact details amount charged, etc.). Based on this information, we will be able to check the order history and quickly resolve the problem.
Product Delivery
What are your delivery times?
All orders placed Monday through Friday, excluding holidays, before 2 PM (EST) will begin processing that day and ship within 24-48 hours pending availability and credit verification. Orders placed after 2 PM EST will begin processing the next business day. Transit times do not include Saturday, Sunday or holidays. Vilebrequin cannot be responsible for unanticipated delays due to conditions such as weather or air travel delays.
How much do you charge for shipping?
Shipping and handling rates:
- Ground: $12 – Complimentary. 5-7 business days
- Second Day Air: $24
- Next Day Air: $35
- Same-Day Messenger: $25 *Select markets only
- Shipping to Alaska or Hawaii – Complimentary. 3 to 4 business days.
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How do I know if my order has been sent?
Client receives a shipment confirmation email including a tracking number to follow the shipment.
Can I pick-up my order in-store?
You may also pick up your order at one of our Vilebrequin boutiques free of charge. The list of participating stores will be available during the check-out process.
Where is my order shipped from?
All orders placed on the vilebrequin.com/us website are shipped from The United States.
Returns and exchanges
Vilebrequin.com accepts returns for credit back to the original form of payment. Items must be returned within 30 days of purchase. If your return arrives after the 30 days of the original order date, your return will be shipped back to your original shipping address. As a special exception for the holiday season, refunds will be accepted through January 31st on all orders placed after November 1st.
Vilebrequin will accept merchandise only if it is in the original condition, unworn, with original tags and receipt (or gift receipt), and accompanying accessories such as the water wallet and travel pouch, if applicable. For any items returned that are not in this condition, the return will be denied and the merchandise will be returned to you.
Vilebrequin will not accept merchandise that has been worn, used, altered or damaged. If you have a concern regarding an issue with the condition of your purchase, please contact our Customer Service team at contact.us@vilebrequin.com (customer service) for further information.
How to make a return:
To make a return, please complete the return form and ship back using the return shipping label provided with your original order. If you no longer have the return shipping label, we recommend sending your package insured with tracking, as Vilebrequin cannot assume responsibility for compensation in the event that return packages are lost, stolen or mishandled.
- Please send returns to:
- Bleckmann USA
- Attn: Vilebrequin E-Shop Returns
- 2626 Port Rd
- Columbus, OH 43217
How to make an exchange:
To make an exchange, you can do so by visiting one of our retail boutiques or by contacting our Customer Service team at contact.us@vilebreqiuin.com. Once confirmed, you will receive a email detailing your exchange. Once your returned product has been received by our warehouse, your new item will ship and you will receive a shipping confirmation email with tracking.
How to exchange a gift:
Returns for gift items will be credited back to the original form of payment submitted by the person who placed the original order. If you would like to exchange your gift, you can do so by visiting one of our retail boutiques or by emailing us at contact.us@vilebrequin.com for assistance. As a special exception for the holiday season, gift exchanges will be accepted through January 31st on all orders placed after November 1st.
How can I contact your Customer Service or one of your other departments at Vilebrequin?
For all requests pertaining to our customer service or other departments at Vilebrequin, please use our contact form found here: customer service . Once on the page, you may refine your question by selecting the topic of your request. You can also call us at +1(888)458-0051.
Offers and promotions, including but not limited to discounts and gift with purchases are all while supplies last. If we run out of said offer, the offer could end before promoted end date. All offers and promotions cannot be used with other offers and promotions. The last offer added to your shopping cart will override any previously applied offers.
